Frequently Asked Questions
Everything you need to know about our scents and services.
What is the shelf life of ELOREA fragrances?
Our fragrances are formulated to maintain their integrity for up to 36 months when stored in a cool, dry place away from direct sunlight.
Are your products vegan and cruelty-free?
Yes, all ELOREA products are 100% vegan and we never test on animals. We are committed to ethical sourcing and clean beauty standards.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window for unopened and unused products. To ensure you love your scent, we recommend purchasing our Discovery Set before committing to a full-size bottle.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available locations.
Can I change or cancel my order?
Orders are processed quickly to ensure fast delivery. You may cancel or modify your order within 1 hour of placement by contacting our customer support team.